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Frequently Asked Questions (FAQ)

Have questions? We’ve got you covered! Our FAQ page answers all your common queries about products, shipping, returns, and more. If you can't find what you're looking for, feel free to reach out to us—we’re here to help make your shopping experience as smooth as possible!

Orders

Below are some of are common questions about orders

  1. Browse Products: Explore our collection and select your favorite fragrances.
  2. Add to Cart: Click "Add to Cart" for the items you want to buy.
  3. Checkout: Go to your cart and click "Checkout".
  4. Provide Details: Enter your shipping and payment information.
  5. Place Order: Review your details and click "Place Order".

Cancellation Policy

At Azfaair Fragrances, we understand that plans change, and you may need to cancel your order. Our cancellation policy is designed to make this process simple and straightforward.

Order Cancellation Guidelines
1. Cancellation Timeframe:
- Orders can be canceled within 24 hours of placement for a full refund.
- After 24 hours, cancellations may not be possible as the order may already be processed for shipping.

2. How to Cancel:
- Contact our customer service team at azfaarfragrances.info@gmail.com with your order number and cancellation request.
- We will confirm whether the cancellation is still possible.

Refunds for Canceled Orders
- If your cancellation is successful, the refund will be processed to your original payment method within 5-7 business days.
- For orders already shipped, cancellations cannot be processed. You may initiate a return following our Return Policy guidelines.

Exceptions
- Orders for personalized or custom fragrances cannot be canceled once processing has begun.

We recommend contacting us as soon as possible if you wish to cancel your order. For any questions or assistance, feel free to reach out at azfaarfragrances.info@gmail.com.

Yes, you can request a change to your shipping address, but this depends on the status of your order.

How to Change Your Shipping Address
1. Contact Us Quickly:
- Please email us at azfaarfragrances.info@gmail.com with your order details and the updated shipping address.
- Ensure you reach out within 24 hours of placing your order.

2. Order Status:
- If your order has not yet been processed or shipped, we will update your shipping address.
- If your order has already been shipped, we are unable to make changes. However, you can contact the shipping carrier directly to explore their options for address updates.

Important Notes
- Address changes may delay the shipping timeline slightly.
- If the updated address is in a different region, additional shipping charges may apply.


For further assistance, feel free to contact us at azfaarfragrances.info@gmail.com.

Shipping & Returns

Below are some common questions about shipping, returns, and exchanges

Yes, we ship internationally! Shipping costs and delivery times vary by location. Additional customs or duties may apply based on your country's regulations.

Orders are typically processed and shipped within 5-7 business days. You’ll receive a confirmation email with tracking details once your order is on its way.

At Azfaar Fragrances, your satisfaction is our priority. We aim to provide premium-quality fragrances and exceptional service. However, if you are not completely satisfied with your purchase, we are here to help.

Eligibility for Returns
1. Timeframe: Items must be returned within 15 days of purchase.
2. Condition: Products must be unused, unopened, and in their original packaging.
3. Non-Returnable Items:
- Opened or used items.
- Items purchased on sale or during special promotions.
- Gift cards or personalized items.

How to Initiate a Return
1. Contact our customer service team at azfaarfragrances.info@gmail.com to request a return authorization.
2. Provide your order number and reason for return.
3. Ship the item back to the address provided by our team.

Refund Process
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, a refund will be processed to your original payment method within 5-7 business days.

Return Shipping
- Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
- We recommend using a trackable shipping service or purchasing shipping insurance for higher-value items.

Exchanges
We offer exchanges for items of equal or lesser value if requested within the return timeframe and eligibility criteria.

Damaged or Defective Products
If your product arrives damaged or defective, please contact us immediately with a photo of the damage. We will send a replacement or issue a refund at no additional cost.

Orders are typically processed within 1-2 business days. Shipping times depend on your location:

  • Domestic: Delivery within 3-7 business days.
  • International: Delivery within 10-20 business days.